Tulip, an MIT startup focused on manufacturing
interfaces, is looking for a Customer Operations
Engineer. Our customers are Fortune 500
companies; we visit their factories, learn about
their manufacturing processes and figure out how
to solve their toughest problems.
Werre developing a web-based platform and
shop-floor hardware, bringing consumer-grade user
experiences to a space dominated by ancient
enterprise technology. We instrument and augment
production lines that still rely on paper to
share information, collecting vital data about
what’s really happening on the factory floor.
Our product overhauls how manufacturing processes
are designed, deployed, tested, measured and
analyzed, providing immense value to
manufacturing companies who are struggling to
keep up with technology to stay competitive.
Responsibilities:
This is an exciting opportunity to join the
developing Customer Operations team at Tulip and
be a part of customer facing operations and relations.
- Develop metrics and work with customers to measure the product's success
- Travel to customer sites for training, installation and support
Technical duties -
- Interface with engineering team to prioritize
features, deal with support request and solve any problems
- Possess inside-out knowledge of the product in
order to develop the best use of it
- Electromechanical debugging (handy with a multimeter)
- Software debugging
Soft skills duties-
- Identify and support Tulip advocates within customer organizations
- Maintain prompt and consistent communication in
regards to customer support requests
- Train customers in use of our product
- Develop training materials
Required Skills:
- Logical, detail-oriented and excellent organizational skills
- Creative problem solver
- Mechanical engineer with EE/CS experience, or
EE/CS with mechanical experience
- Ability to adapt and absorb new training quickly and independently
If yourre interested, please contact us at <mailto:jobs_at_tulip.co>jobs_at_tulip.co
Location: Somerville, Massachusetts
- - - - - - - - - - - - - - - - - - -
Potential applicants should communicate directly
with the contact listed in the posting. Please
do not "reply" to the posting messages.
Job postings are archived at
http://www-design.stanford.edu/~ddivjobs/
Note: The job postings distribution list
contains several distribution lists: Design grad
students, ME310 alumni, ME218 alumni, ME jobs
list, etc. Members of multiple lists will
receive multiple copies of postings. Please
excuse the duplication. Thank you.
Received on 2016-01-04 12:50:26