job_050616b: Customer Service Coordinator, Cardiva Medical, Inc. (Santa Clara, CA)

From: Kristin Burns <kristin.burns_at_stanford.edu>
Date: Fri, 06 May 2016 13:27:44 -0700

>
>
>This summer/seasonal Customer Service role is
>fast paced and supports the entire U.S. Sales
>and Clinical team, hospital accounts and headquarters.
>
>Essential Duties & Responsibilities:
>· Manage and process customer orders through ERP system.
>· Handling of customer complaints and product returns.
>· Set up new accounts (obtaining all
>required paperwork working directly with hospitals and sales representatives).
>· Database systems reporting related to sales activity.
>· Answer customer and sales field inquiries about accounts & orders.
>· Liaison with Accounting to identify and resolve problems.
>· Coordination, maintenance and delivery
>of sales and marketing materials to the sales force.
>· Work with shipping & receiving to
>ensure timely delivery of products to customers.
>· Coordination of office and kitchen supplies.
>· Organization of U.S. based exhibits,
>conferences and training sessions.
>· Manage Customer Service files.
>
>Qualifications:
>· Strong interpersonal and communication skills.
>· Ability to take initiative as well as accept direction.
>· Excellent attention to detail
>(follow-through), accuracy and commitment to customer satisfaction.
>· Self-motivated, persistent and
>dependable especially with meeting deadlines.
>
>Skills:
>· Advanced knowledge in Windows, PowerPoint, Word, Excel and Outlook.
>· Strong organizational and analytical
>skills and ability to handle multiple priorities.
>
>If interested, please contact Charlotte Murray
>at Charlotte_Murray_at_cardivamedical.com.
>

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Received on 2016-05-06 13:27:47

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